FAQS

FREQUENTLY ASKED QUESTIONS
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  • الأسئلة الشائعة (FAQs)

Frequently Asked Questions (FAQs)

1. What is Alfa United Gold Co.?

As name suggest we are dealing in Gold. Trading In Gold, is our family business since many generations. Our management start activity in Kuwait, since 1997. Generally, Alfa United Gold jewelry Co. is in gold business, apart from online gold trading. We are selling and buying Gold Bullion and Wholesale Jewelry of 21 & 22 Ct

2. What services I get from Alfa United Gold jewelry Co LLC?

You can buy, sell, or trade in precious metal like Gold & Silver Easy and in Quick way to purchase physical gold and other precious metals from our online bullion store. The best option is to use our online platform for buying or selling gold or silver. Conventional way of visiting office/store is always open to buy, sell or for any special deal.

3. How to buy gold or silver bars from Alfa United Gold?

There are three methods:

a) From our store: Visit our office/store for buying gold, silver or other precious metals.

b) From our online store: Visit our online bullion store,choose one or more gold bars or silver bars of your choice, pay online or transfer money to our bank account and get delivery at your doorstep.

c) Through Platform: Good for those who want to buy or sell for Trading basis. Purchase gold on our platform at anytime from anywhere, sell it back to us or redeem it in form of bullion bar later. Booking can also be done by depositing only partial money. Pay rest of money before delivery. Doorstep delivery option is also available.

4. What is Online Platform?

We have state of art online platform which can be downloaded on mobile or desktop. The platform will show international spot price for gold in Kuwaiti Dinars per gram. Gold price fluctuates at every movement from Monday to Friday. You can buy or sell gold, silver and other precious metals online and get benefit from this price fluctuation.

5. Is there any need to open account to book price online?

Yes, you need to open Live Account to book price for buying gold or other precious metals.

6. How can I open Live Account?

To open Live Account, either fill online Live Account registration form or download Bullion Purchase Agreement form from our download, fill it and send at backoffice@alfagoldkwt.com. Any of this process will not take more than few minutes.

7. How can I access my Live Account?

You can download our platform on your mobile or on desktop. After login with credentials provided by us, you will be able to access your Live Account.

8. Is there any charge for opening or closing a Live Account?

Account Opening is Free of Charge.

Account Closing is Free of Charge.

9. What is minimum amount needed to open Live Account?

Only with Kd = 500/- needed to open a Live Account.

10. What minimum quantity I can buy online from Alfa Gold Co?

Gold in different denomination present in our online bullion store has no maximum limit.

It ranges from 1 Gm to 3 Kg through Online Live Account.

11. Is there any other type of account other than Live Account?

Yes, you can open Gold Saving Account also.

12. What is Gold Saving Account?

Gold Saving Account is a special account which can be open by anyone who want to convert his/her saving into gold. One can purchase gold online with small amount like Kd = 50 or above every month or at any time. Once gold quantity become more than one ounce, it can be redeemed in physical form.

13. Can I sell the purchased gold or other precious metals back to Alfa Gold?

Yes, you can sell your purchased precious metals online through your bullion account, or physically if the commodity was under your custody.

In both cases, we are buying back depending on the current international spot market prices.

14. On what price I can buy or sell gold?

Gold price are fluctuating from Monday to Friday on platform. These are international spot market rates. You can buy or sell at current international spot price.

15. What is the difference between buying from the Online Bullion Store or through platform?

On platform you can buy at different rates, hold for months, can choose brand later. Also, quantity can be different than your actual physical bar. Like if you want to buy 100 grams of gold you can buy the same gold with little as 20% of the amount as the remining amount shall be funded by Alfa Gold Co.

This Gold will be held by us on your behalf and can be sold back to us or redeemed at the same price agreed upon initially.

This excludes the hassle of coming to our stores in dealing in Physical Gold and Funds Handling.

We are 100 % shariah compliance as no storage or interest is charged from you at any stage.

While on online bullion store, you need to choose exact weight or brand which you like to buy. Also need to pay full amount at the time of booking.

16. What are the charges on buying and selling through platform?

They are no charges for buying and selling of gold.

We are 100 % shariah compliance as no storage or interest is charged from you at any stage.

We do not share any percentage of profit or loss for your trade.

17. How to fund Live Account or Gold Saving Account?

There are different solutions to fund your Bullion Account:

a) Knet Deposit online or on store

b) Wire Transfer into our bank accounts

c) Bank Link Service from our Company Bank Account

d) Bullion Deposit, you can deposit physical gold or silver bars.

We can also purchase bullion bar on current market price and equivalent amount will be deposited on your Live Account.

18. How do I withdraw my funds? Is there any restriction? How long does it take?

No restrictions at all. Intimate us by sending fully filled & signed withdrawal form, or submit a request online.

Funds will be transferred to your registered bank account. This process may take maximum 2 working days in normal market conditions.

19. How long time does it take to redeem physical bars or coins?

It may take 2 working days in the normal market conditions.

• Physical delivery is subject to 50 Kd / 1000 gms (MOCI stamping charges) for cutting Gold ( U.A.E origin)

• Swiss and Emirates Small Bars in Packing are subject to additional making charges

20. Which brands are available at Alfa Gold ? Are they certified?

All major brands are available with us. We have wide range of well recognized global brands VALCAMBI ( Swiss) along with well-known local brands like Emirates, Etihad, SAM (U.A.E) , etc.

All bullion bars & coins are matched with the Dubai Good Delivery Standards (DGD) or the London Good Delivery Standards (LGD).

21. How I get market update and forecast?

All registered clients will get daily market updates and forecast on their subscribed email address. Apart from this, you can find updated news on our Gold News section or on our social media pages.

22. Cash Back Policy (Coming Soon)

All Swiss Bars purchased from Alfa Gold and in Genuine Packing Conditions will be eligible for Cash Back. This means we shall Top up the Price as following at the time of resale to us.

23. What is the minimum amount required to open a Gold Saving Account?

The minimum amount required to open a Gold Saving Account is KD 500.

24. Can I track the price of gold and other precious metals?

Yes, you can track the live prices of gold, silver, and other precious metals on our online platform. The prices are updated in real-time, and you can monitor fluctuations to make informed decisions.

25. Can I receive gold delivery to my international address?

Yes, we offer international delivery, except for a few restricted countries. Delivery charges may apply, and they vary based on the destination country.

26. Is there a limit on how much gold I can purchase online?

No, there is no upper limit for purchasing gold through our online platform. You can purchase as much as you need, provided the payment is completed successfully.

27. Can I purchase other precious metals apart from gold?

Yes, our platform also allows you to buy silver, platinum, and other precious metals in addition to gold.

28. Can I purchase fractional amounts of gold?

Yes, you can buy gold in fractional amounts starting from 1 gram and up to several kilograms, depending on your preferences and the quantity available.

29. What are the risks of trading in gold and precious metals?

Trading in gold and other precious metals carries market risks due to price fluctuations. It's important to consider these risks and consult with your account manager for advice on managing your investments.

30. How do I know if the gold I purchased is genuine?

All our gold bars and coins are certified by reputable brands like Valcambi (Swiss), Emirates, and Etihad. They meet the Dubai Good Delivery (DGD) or London Good Delivery (LGD) standards, ensuring authenticity and quality.

31. Can I transfer my Gold Saving Account to someone else?

No, Gold Saving Accounts are non-transferable. However, you may redeem the gold at any time and transfer ownership when the physical gold is in your possession.

32. What happens if I forget my login details for the Live Account?

No, Gold Saving Accounts are non-transferable. However, you may redeem the gold at any time and transfer ownership when the physical gold is in your possession.

32. What happens if I forget my login details for the Live Account?

If you forget your login details, please contact our customer support team, and we will assist you in recovering or resetting your account credentials.

33. Can I use my Gold Saving Account as collateral for a loan?

At this time, we do not offer loans or use of Gold Saving Accounts as collateral. However, you may redeem your gold or sell it back to us at any time.

34. How do I know if my payment has been received and my order processed?

Once your payment is received, you will receive a confirmation email, and your order will be processed. You can also track the status of your order via the online platform.

35. Can I cancel my order after it has been placed?

Once an order is confirmed and payment has been made, it cannot be canceled. Please ensure all details are correct before placing an order.

36. Are there any discounts or promotions available?

From time to time, we offer special promotions and discounts on specific gold bars, coins, and other precious metals. Please subscribe to our newsletter or check our website for current offers.